This is my 4th Hyundai from the same dealer and from sales to service "Excellence" in all they do is, in my estimation the best. From Pete in service to Raj in sales, I couldn't ask for anything more.
I went with a friend who wanted to buy a used car. We received great customer service from the time we entered the door. The manager attended us immediately and Kyle Price was our salesman. Kyle gave us great service, he is very professional and courteous.The problem was with the finance guy. He was rude and unprofessional. The bank was offering a rate of 9.99% interest,which is high.Such a high rate is understandable due to the short credit history of the client. My friend decided not to take the finance and not buy the car. That is when this guy got mad at him. He became insistent and we felt pressured to make a purchase.The finance guy went through all the finance options and we felt that none were appropriate. We are not obligated to purchase anything and after that treatment it becomes difficult to accept any offer. The rapport but built by Kyle was destroyed by the finance rep.Here's are some of his remarks addressed to us:" What you were expecting when you came here, a free car?"" You think that you are smarter than the rest"" Next time tell the salesman what your expectations are before making the finance people lose their time"Still I would buy when this guy is not around.
Got a great car with the help of a terrific sales lady, Ana Lopez. Recommend her to anyone looking to buy a car. Professional service.
I am a big fan of Gerry in your service department. He is very kind and knowledgeable. He creates loyalty. I will not bring my vehcicle anywhere else based on my experience with your service department.