I went with a friend who wanted to buy a used car. We received great customer service from the time we entered the door. The manager attended us immediately and Kyle Price was our salesman. Kyle gave us great service, he is very professional and courteous.The problem was with the finance guy. He was rude and unprofessional. The bank was offering a rate of 9.99% interest,which is high.Such a high rate is understandable due to the short credit history of the client. My friend decided not to take the finance and not buy the car. That is when this guy got mad at him. He became insistent and we felt pressured to make a purchase.The finance guy went through all the finance options and we felt that none were appropriate. We are not obligated to purchase anything and after that treatment it becomes difficult to accept any offer. The rapport but built by Kyle was destroyed by the finance rep.Here's are some of his remarks addressed to us:" What you were expecting when you came here, a free car?"" You think that you are smarter than the rest"" Next time tell the salesman what your expectations are before making the finance people lose their time"Still I would buy when this guy is not around.
Without a doubt, Nissan Service Department, located in Riverhead is the finest example of "Customer Service" I have ever found. Their talents and knowledge of superior quality care for their customers and their vehicles is stellar. Best of all, you don't need to driving a Nissan to have all the benefits they provide. As a female Senior Citizen, I can vouch for their honesty, integrity and excellent manners - no bill padding, no unnecessary additional work orders and whether you are there for a vehicle inspection, or routine service check - every detail of the Service is explained in detail at checkout. Possible future needs are also disclosed - it's worth a trip from anywhere on Long Island.
Frank helped us purchase a Nissan for our nephew as well as helping us with our Nissan purchases in the past and is absolutely amazing. There is no other dealership we will go to because Frank is the best!!! If you are looking for a Nissan, go to Riverhead Nissan and ask for Frank. The whole dealership from sales to service goes above and beyond to help in any way they can!
Everyone I dealt with was so friendly and helpful.